89 BetPrivacy Policy

Welcome to 89 Bet. We believe you should have full control over your own data — which is why this Privacy Policy is written in plain, straightforward language with no ambiguity.

This Privacy Policy ("Policy") explains in detail how the personal information collected from you when using the 89 Bet website and mobile app is handled and protected.

By using the 89 Bet platform, you are considered to have read and agreed to this Policy. If you have any objections, please discontinue use of the platform and get in touch with us.

89 Bet collects several types of information. Here is a full breakdown:

Beyond the above, we may also retain information you voluntarily provide — such as support tickets, feedback, or survey responses.

89 Bet collects your information in the following ways:

• Direct Collection: When submitting registration forms, KYC documents, payment details, or contacting support.
• Automatic Collection: When you use our website or app, through cookies, log files, and tracking technologies.
• From Third Parties: From payment processors, identity verification services, or fraud prevention systems.

The information we collect is used for the following purposes:

1. Account Management: Completing registration, securing login, and storing account information.
2. Service delivery: Ensuring betting, gaming, and payment services run smoothly.
3. Legal Compliance: KYC verification, Anti-Money Laundering (AML) compliance, and meeting regulatory obligations.
4. Security: Detecting and preventing fraud, multiple accounts, and suspicious activity.
5. Service Improvement: Analyzing your usage patterns to improve your experience.
6. Contact: Sending account notifications and, with your consent, promotional messages.
7. Responsible Gaming: Identifying unusual betting patterns and providing support where needed.

Your consent will be obtained before your data is used for any additional purpose.

89 Bet does not sell your personal data. However, information may be shared in the following limited circumstances:

• Payment Processors: Payment providers including Mobile Pay, Nagad, and Rocket receive the necessary information to process transactions.
• Identity Verification Service: Licensed verification providers for completing KYC.
• Technology Partners: Hosting, analytics, and security service providers — strictly under contractual confidentiality agreements.
• Law Enforcement: What is legally required by court order or government directive.
• Business Changes: In the event of a change in ownership of 89 Bet, data may be transferred, though the same privacy policy will continue to apply.

89 Bet uses cookies and similar technologies across its website and app. Cookies are small files stored on your device that help improve your experience on the site.

The types of cookies we use:

• Essential Cookies: Essential for maintaining your login session and ensuring security. These cannot be disabled.
• Functional Cookies: For remembering your language preference and theme settings.
• Analytics Cookies: Understanding how users interact with the site — data is collected anonymously.
• Security Cookies: To detect and identify fraudulent activity.

You can delete or block cookies at any time through your browser settings. Please note that doing so may limit certain features of the site.

89 Bet uses internationally recognized security technologies to protect your data:

• SSL/TLS Encryption: All data transfers take place over encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of protection for your account login.
• Encrypted Database: Stored data is kept in an encrypted format.
• Regular Security Audits: Regular system audits conducted by third-party experts.
• Access Control: Only authorized personnel are permitted to access data on a need-to-know basis.

Data Retention Period: Your information is retained for as long as your account remains active. Following account closure, certain data may be kept for up to 5 years to meet legal obligations.

As a 89 Bet user, you have the following rights regarding your personal data:

• Right to Know: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain circumstances (though data subject to legal obligations may not be fully erasable).
• Right to Restriction of Processing: Request to restrict the use of your information for specific purposes.
• Data Portability: You may request a copy of your data in a structured, portable format.
• Withdrawal of Consent: You can opt out of promotional communications at any time.

To exercise these rights, contact our Help Center. We will respond within 30 business days.

89 Bet strictly does not provide services to anyone under the age of 18. We do not knowingly collect any information from minors.

Age is verified at registration and confirmed through identity documents during the KYC process. If a minor attempts to open an account or their information is detected, the account is immediately closed and any collected data is deleted.

89 Bet may update this Privacy Policy from time to time. When changes are made:

• The updated version will be published on this page along with the date of the revision.
• You will be notified of any significant changes via your registered email or an in-app notification.
• Continued use of the platform after any changes are made will be considered acceptance of the updated policy.

We recommend checking this page regularly to stay up to date.

For any privacy-related questions, concerns, or requests, please reach out to us:

• Email: support@89bet-khelo.com
• Help Center: Open a ticket through our support portal.
• Live Chat: 24/7 Bangla-speaking support.

We typically respond within 24 hours. In the event of an urgent data security incident, you will be notified within 48 hours.